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Avantgarde Casino
Avantgarde Casino brings slots, table games, video poker and live games together in one lobby. You can play our games in fun money mode for as long as you like before you decide to play for real.
Games at Avantgarde Casino
Pokies fans start with our Slots, while Table Games, Video Poker and Live Games each have their own place in the lobby.
Rival slots and other studios
Rival 3-Reel Slots and Rival Video Slots share the lobby with titles from InstaNet Games, Saucify Slots, Betsoft Slots, Wingo, Playnetic, Qora Slots, Dragon Slots and SmartSoft.
Game rules
The rules of every game are in our help facility, and you confirm that you know them before you play.
Bonus Rules and Promotions
Our promotions usually come as bonus money and sometimes take the form of bonus points.
Free chips
Comps, free chips, converted comp points and other non-deposit bonuses let you play free of charge. They carry a wagering requirement of 20X to 60X unless otherwise specified, and you can withdraw a maximum of 50 credits from them, while any extra balance is cleared. You can withdraw winnings from a free bonus once in your gaming lifetime unless our casino manager approves another withdrawal. If you have never deposited, you first make one successful minimum deposit of 15.00 AUD, and this deposit itself is not withdrawable. If you have deposited before, you need a deposit within the last 30 days for the withdrawal to be approved. In both cases a deposit added to a pending withdrawal is deducted from the total withdrawal amount. If you add no funds to your account for one month or more, you count as a free bonus player. A free bonus player cannot withdraw winnings from free bonuses or cash we grant, since those withdrawals are reserved for our active players. Mixing a free-play balance with a real-play balance is not allowed, and you are the one who keeps them apart. A deposit made on top of a free-chip balance turns the earlier balance into free play under our free-play rules.
Special promotions
Cashback won as a tournament prize, a raffle prize or from a special promotion has a maximum withdrawal limit of 2X the cashback bonus, again with 1X wagering. Bonuses of 200% or more and cashback insurance of 75% or more count as special promotions. A bonus of 200% or more claimed with any deposit is also subject to a max cashout of 10X the deposit amount. With a pending withdrawal or a balance over 100 $, € or £ you receive no tournament prize, no raffle cash and no cashback from an ongoing cashback or other special promotion.
Cashback rules
Cashback carries a wagering requirement of 1X, so you wager the full cashback sum before you can withdraw it. A withdrawal from cashback is capped at 10X the cashback amount, and this cap also covers cashback given as gifts, comps or free chips.
Bonus money and wagering
Free bonuses and deposit bonuses are non-withdrawable and are there to enhance game time only. At cash out we deduct bonus money from your winnings and do not reissue it, and cashback money can also be deducted from a pending withdrawal. Unless we say otherwise beforehand, each bonus has a wagering requirement that you complete before you withdraw. Knowing the wagering requirement, restricted games and other conditions of a bonus you request or receive is your responsibility, and every promotion is valid only for the period specified in the offer itself.
Weekly promotions
You can join one of our weekly raffles and try Cashtravaganza, our next day cashback special, and comp points are part of our weekly promotions too.
Refusing a bonus
If you prefer to play without a bonus, tell support before you start, and we remove it. Once you place a wager of any amount with a bonus, you play it through until the balance is zero or the wagering requirement is complete.
Opening an Account and Verification
Registration
Register online for fun play or real play. When registration is complete you receive a player account number, and you use it with your password each time you play. The details you enter have to be authentic and accurate. If information you gave turns out to be false, we can suspend your account along with all related cash-ins until we are satisfied that it is correct.
Verification
We can request identity verification prior to granting a deposit or withdrawal. Play is paused until the necessary documents have been received and approved.
One account per person
We allow one account per household, device and IP address, and the same limit holds at every casino we run under the same management. Only the person registered on the account logs in and plays, and an account cannot be transferred to anyone else. Letting someone else use your account is a breach that can end the account and cost you any winnings.
Password and inactivity
We will never ask you for your password by e-mail or over the phone. If anyone asks you for it, let our support know. After a period of 120 days without a login, or 120 days without a bet, the balance of the account is forfeited. Funds remaining in the balance when an account is closed, pending withdrawals included, are not paid out.
Deposits
Payment methods
You can deposit with Visa and Mastercard credit and debit cards, web wallets and vouchers, and Cashlib and Bitcoin appear among the options as well. Only the options available in the cashier can be used. Our chat team tells you which methods suit your country of residence.
Your own name and crypto
Deposit only with a bank account, card or wallet registered in your own name. If our security checks find otherwise, your winnings may be voided and the original deposit refunded to the account it came from. A crypto deposit counts once the coin has arrived and is confirmed on the blockchain at the wallet address we gave you. If such a deposit is later voided or reversed, we treat it as fraud, and all your previous, ongoing and future withdrawal requests become void.
Limits and fees
The minimum deposit is 5 or 10 EUR, or the equivalent in another available currency, and the maximum deposit ranges from 200 EUR to 1,000 EUR. Both limits depend on the payment method you choose. A 3% processing fee is taken on all deposits, and for credit card deposits we keep the right to charge a fee of 3% to 6.5%.
Refunds
We offer a refund on deposits made with us when the conditions are met. You request it within 24 hours of the original deposit, and your account compliance check has to be completed and approved by our compliance department. A refund is possible for a game malfunction with a screenshot, for credits you were unable to play with the balance unplayed, or for wrong charges with a statement. Processing costs 55.00 for a paper cheque, 20.00 for a SEPA wire and 75.00 for a SWIFT wire, in your currency.
Withdrawals
Withdrawal limits
The minimum amount for a withdrawal is 50 AUD. You can take out up to 1,500 credits per withdrawal and up to 10,000 credits per month, and larger sums are paid in instalments. Deposits of 249 AUD or less pay out at most 10X the deposit for that play session, and the remaining funds are cleared. Each deposit has to be wagered at least once in full before a withdrawal is approved.
Documents
Send a copy of your ID or passport, front and back, and a recent utility bill with your name and address as they appear in the account. For a card deposit add a copy of that card, front and back, with every digit covered except the first four and last four, plus a signed card authorisation form. If you paid with Neteller or Skrill, the ID and the utility bill are enough. The documents have to arrive within 30 days of your withdrawal request, otherwise the withdrawal is cancelled.
Timing and fees
You can submit a withdrawal request at any time. Approval may take up to 18 working days from the completed authorisation, and our Fraud department also signs off every pending withdrawal. Crypto withdrawals can be faster but must follow a crypto deposit. We generally charge no withdrawal fee of our own, but a fee can be imposed by the payment provider. Every withdrawal, by wire, Neteller, direct-to-card or another method, carries a transfer fee of 10 to 40 $, € or £ that our payment processor sets by location, and you pay it. While a request is still pending, you can reverse the withdrawal and keep playing with those credits.
Name check
The name on the payment method must match the name on your account. If it differs, the withdrawal request is cancelled and the account is closed.
Security and Fair Play
Encryption
Our software uses SSL with 128-bit encryption when data travels over the internet, which keeps your personal and card details away from unauthorised third parties. Security and fraud controls monitor every transaction.
Complaints
A complaint, technical complaint or dispute has to be submitted in writing within five days of the event. If it arrives later, we may decline to look into it, although we consider cases where a player was incapacitated or unavailable.
Game results and technical failures
Our random number generator is audited and validated by a third party. In the event of a technical failure or glitch, all bets in play may be treated as void.
Strategies and devices
Legitimate betting strategies such as Martingale are allowed. They carry a penalty only when combined with prohibited automation, manipulation or exploitation. Devices that automatically make playing decisions for you are forbidden and can lead to a ban from promotions and play and the loss of net winnings.
Licence from the Government of Curacao
Avantgarde Casino is registered, licensed and regulated by the Government of Curacao to operate an online casino. You must be 25 years of age or older to play with us, and local national law may set a different age that you check for your country. Playing from a territory or region that is not fully authorised to allow online gaming breaks our rules, and following the local law where you live is your own responsibility.
Responsible Gaming
Deposit limits
You can set your own deposit amount limit with a written request to our support team. Limits can be daily, weekly and monthly, so think about how often you play, how long a session lasts and how much you can accept to lose.
Our team and minors
Our staff are trained to recognise compulsive gambling and underage gambling and take action once they detect it. We track underage visitors who try to play and immediately block their access. On a written request we remove you from our email list.
Breaks and self-exclusion
At any time you can ask support for a break of up to six weeks, and during it access to your account and to any new account you try to open is limited. Through our self-exclusion programme you cancel your membership, and we block your account shortly after the request. You can also ask support to close your account completely.
Where to find help
Gamblers Anonymous, Gambling Therapy and the Global Gambling Guidance Group offer support if gambling becomes a worry.
Customer Support
You reach our team by live chat, phone or e-mail.
Live chat
Support is available 24/7. Click the live chat button to instantly get in touch with a member of our team.
Phone and finance
We run telephone lines for France and Spain and an international line. For financial issues contact finance, our separate team for payment questions.
Frequently Asked Questions
Can I play for free?
Yes. In fun money mode you click the Cashier button in the lobby or inside any game, choose set balance and enter the balance you would like.
What happens if my connection drops?
If cards stop flipping because the connection is slow, our server will hold the wager until it can resolve the bet. If reels or a roulette ball keep spinning, close and restart the program and the display is refreshed to your last known position.
What if I forget my password?
Click the link for a forgotten password on the login screen, and a new password will be e-mailed to you.
Where can I see my history?
Your transfer and wagering histories are in the Cashier, so you can follow your deposits and bets.
Can I join competitions?
Yes. Our members enter every competition we run for free, and our Dealer e-mails you news of upcoming competitions and promotions.